FAQ

How will I receive my products?

After your purchase you will receive your products in 2 ways:

- First, you will receive a direct download link right after your purchase. With this link you are able to download it directly.

- Next to that you will receive an email with a link which will give you access to the download of your products. Perfect because you may have bought in on your phone. (Please make sure you use a real and correct email address so that you will receive the goods correctly)

 

I did not receive my download links!

"The email gets send right after your purchase. It is possible that the email got left in your spam or you did not fill in your correct email address. If it is that the second problem, send us a message to support@foureditors.com and we send a new download link"

 

I can not unzip my download files!

"If you use Windows it might happen that you are not able to unzip the files with your standard zip-opener. We recommend using 7Zip (on Windows). This zip-opener is more allround, so we actually recommend to always use it :)"

 

What software are the bundles compatible with?

"Most of our bundles are compatible with all editing softwares. On the product page you can choose for which editing software you want to use it for. 

Please make sure to choose the right editing software when you are purchasing."

 

Can I use it for commercial purposes?

"Yes! You may use our products on any project. Would it not be weird if you were not allowed to do that? Let's make some awesome edits!"

 

How will I receive my invoice?

"You will receive an invoice directly after your purchase. This is your order confirmation which contains all the info."

 

I have a technical problem, can anyone help?

"No problem, send us an email and we will help you solve the problem. Make sure to make a screenshot or little video so that we can solve the issue quickly. This way you can continue creating awesome videos. Email: support@foureditors.com"

 

Want to download the files again but the link is not working?

"Please contact us. We occasionally update the download links. Because of this the link may not work anymore, but we are there for you. Send us an email and we will provide you with the new download link. At your service!"

 

If you have any other questions, please feel free to ask them. We are here for you guys!

Team FOUR Editors